Last updated: November 3, 2025

Welcome to PlantMe.lk – Sri Lanka’s largest online indoor and outdoor plant store.
We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.plantme.lk), use our services, or interact with us in any way.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we may collect include:

1.1 Personal Information

When you make a purchase, contact us, or create an account, we may collect:

Name
Address
Email address
Phone number
Payment details (processed securely through third-party payment gateways)

1.2 Non-Personal Information

We may collect non-identifiable data automatically, such as:

Browser type and version
Device information (desktop, mobile, tablet)
IP address and location
Pages visited and time spent on our site

2. How We Use Your Information

We use your information for purposes including:

Processing and delivering orders
Communicating order status, delivery updates, or support inquiries
Personalizing your shopping experience
Sending promotional emails, offers, and updates (only if you have opted in)
Improving our website and product offerings
Detecting and preventing fraud or security issues

3. Cookies

PlantMe.lk uses cookies to enhance your browsing experience.
Cookies are small files stored on your device to:

Keep items in your shopping cart
Remember your login details (if enabled)
Analyze website traffic and improve functionality

You can manage or delete cookies anytime via your browser settings, though some features of the website may not function properly without them.

4. Data Protection & Security

We use secure hosting servers and SSL encryption to protect your data.
Payment information is never stored on our servers; it is handled securely through trusted third-party payment gateways such as PayHere or Bank Payment Portals.

We take reasonable measures to protect personal information against unauthorized access, alteration, or disclosure.

5. Sharing Your Information

We do not sell, rent, or trade your personal data.
We may share your information only with:

Delivery and logistics partners (to deliver your order)
Payment gateway providers (to process payments)
IT and analytics partners (for site maintenance and improvement)
All third-party partners comply with applicable privacy and data protection laws.

6. Your Rights

You have the right to:

Access or request a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your data (subject to legal obligations)
Withdraw consent from receiving promotional communications at any time

To exercise these rights, contact us at [email protected].

7. Email & Marketing Communications

If you subscribe to our newsletter or promotions, we may send you updates about:

New product launches
Seasonal offers or discounts
Care tips and plant-related content

You can unsubscribe anytime by clicking the “Unsubscribe” link at the bottom of our emails.

8. Data Retention

We retain your information only as long as necessary for the purposes stated in this policy — typically until your order is fulfilled and any service-related matters are resolved, unless longer retention is required by law.

9. Links to Other Websites

Our website may contain links to third-party websites (such as payment gateways or partner platforms).
PlantMe.lk is not responsible for the privacy practices or content of those external sites.
We encourage you to read their privacy policies separately.

10. Updates to This Policy

PlantMe.lk may update this Privacy Policy from time to time.
Any changes will be posted on this page with the revised date above.
Continued use of our website after such changes means you accept the updated policy.